It is the policy of Perry Memorial Hospital to recognize that patients have rights and responsibilities and that healthcare is a cooperative effort between the patient, physician and hospital staff.
PATIENT RIGHTS
Right to be informed – You have the right:
- To complete and accurate information concerning medical care and procedures
- To be informed and participate in all decisions involving your healthcare program, including end-of-life decisions
- To receive information about pain and pain management
- To clear, concise explanation in understandable terms of all proposed procedures, including the possibilities of any risks or serious side effects, problems related to recuperation and probability of success
- To education concerning diagnosis, treatment options, prognosis and discharge instructions
- To reasonable provision to meet the special needs related to physical, mental, visionary and hearing handicaps
- To an interpreter if there is a language barrier
- To know the identity of your physician and the professional status of all those providing service
- To information in your Medical Record
- To formulate an Advance Directive
- To have a healthcare surrogate when decisional capacity is not present
- To have prior notice of the termination of your eligibility for reimbursement of any third-party payer for the expense of the hospital care
- To have counseling from the hospital staff to help in obtaining financial assistance
- To examine and receive a detailed explanation of the total bill for service rendered in the hospital
Ethical rights – You have the right:
- To personal privacy and confidentiality of information
- To considerate care which respects your personal values and beliefs (cultural and religious)
- To consideration of ethical issues that arise in the provision of care – access to the Ethics Committee
- To issue a formal grievance or complaint, contact the Patient Advocate at extension 2252 or Administration at extension 4433
Right to treatment – You have the right:
- To reasonable access of care and to prompt attention, especially in an emergency situation
- To refuse any drug, test, procedure or treatment to the extent permitted by law
- To appropriate assessment and management of pain
Right to access – You have the right:
- Of freedom from unwarranted restraints
- To leave regardless of physical or financial status except if at risk to self or others (as determined by a qualifying person)
You will be requested to sign a release stating you are leaving against medical advice
- To access of people outside the hospital by means of visitors and the telephone
- To special consideration in visiting privileges for children, critically or terminally ill patients
- To be notified by your attending physician of impending discharge and to have consultation of the desirability of discharge
PATIENT RESPONSIBILITIES
You have the responsibility for:
- Provision of accurate information to include present complaints, past illnesses, hospitalizations, medications, advance directives and other matters relating to your health
- Reporting unexpected changes in your condition or problem(s)
- Reporting the presence of pain to your physicians and nurses
- Participating in the development of a pain management plan and notifying staff if no relief of pain is experienced
- Complete and accurate third-party payer information
- Compliance with instruction from your physician
- Compliance with hospital rules and regulations affecting patient care and conduct
- Respect and consideration – rights of other patients, control of noise and distractions, and respect of the property of other persons of the hospital
- Payment of the hospital bills in a reasonable length of time, keeping the hospital advised of your ability to pay the bills, and furnishing insurance forms and information. Making arrangements with the hospital Business Office for a payment plan.
