Perry Memorial Hospital has been made aware of robocalls which identifies Perry as the phone number and caller. This has been occurring in our area for some time now and is complicated because of the phone number identification. This is a case of Caller ID “spoofing,” a high-tech manipulation of the Caller ID feature that allows the scammer to disguise their true identity by making the phone number appear to be that of the hospital.
As many of our phone numbers are direct line and publicized phone numbers, there are many phone numbers that could potentially be affected by this scam. Phone numbers being utilized are both active and inactive.
Annette Schnabel, President/CEO Perry Memorial Hospital said, “Perry Memorial Hospital leadership and staff are committed to the privacy of our patients and will leave appropriate messages only. Perry regrets that our phone numbers are being used by these scammer organizations. These calls are not a reflection of someone obtaining access to Perry’s patient data or protected health information (PHI).”
Please contact Kristi Warren at 815-876-3362 with additional questions/concerns.
Consumer Tips to Stop Unwanted Robocalls and Avoid Phone Scams
Don't answer calls from unknown numbers. If you answer such a call, hang up immediately.
You may not be able to tell right away if an incoming call is spoofed. Be aware: Caller ID showing a "local" number does not necessarily mean it is a local caller.
If you answer the phone and the caller - or a recording - asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.
Do not respond to any questions, especially those that can be answered with "Yes."
Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.
Use caution if you are being pressured for information immediately.
If you have a voice mail account with your phone service, be sure to set a password for it. Some voicemail services are preset to allow access if you call in from your own phone number. A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password.
Talk to your phone company about call blocking tools they may have and check into apps that you can download to your mobile device to block unwanted calls.
If you use robocall-blocking technology already, it often helps to let that company know which numbers are producing unwanted calls so they can help block those calls for you and others.
To block telemarketing calls, register your number on the Do Not Call List. Legitimate telemarketers consult the list to avoid calling both landline and wireless phone numbers on the list.
Director of Care Management Celia : Perry’s Quality Voice – Celia Goers
Celia Goers, Director of Care Management at Perry Memorial assists in the improvement of quality issues towards the enhancement of patient care. The 2016 Community Health Assessment was a tool utilized to assess the patient care areas to expand. In fact, Celia shares our quality improvements annually at the Illinois Hospital Association Quality Advocacy Showcase in Springfield. According to the IHA, “The showcase allows hospital and health system leaders to meet legislators informally and discuss key quality issues while spotlighting hospitals’ performance achievements. “
Advancing care benefitting patients, families and communities while reducing healthcare costs is the goal. IHA’s Quality Advocacy Showcase, in its third year, is designed to visually demonstrate the work of physicians, nurses, quality improvement leaders and hospital administrators to develop and implement solutions to improve care.
Three years of quality improvement projects have included in 2016 Prevention: Falls with Injury, 2017 Population Health: Improving Diabetes Care and in 2018 Behavioral Health: Improving Access to Mental Health Services. Celia noted that it’s important to have a presence and a voice to represent our communities healthcare needs to our area state legislators. “The whole goal is to correlate the solutions of these quality issues with our leaders for our communities.” she said.