Business Office Cashier Ashley : Ashley Listens. Ashley Cares. Ashley is Perry!
Bill payments, insurance questions and issues are many of the challenges Ashley Bickett our Perry Memorial Hospital cashier deals with each day. A smile is provided each time a question or request is asked.
Ashley sets the bar with each customer interaction she has, she welcomes, and Ashley LISTENs. She said, “I am often the first and front line of defense with billing issues.” She averages 12 customers visits a day. There are easy answers and bill payments in five seconds or less. The challenging ones well Ashley shared can take 15 minutes or longer to research who to send them to for answers. Ashley said, “Customers might have had the best experience with their Perry care. Often, the positives are washed away when they encounter difficulty with their bills and how it affects their pocketbook.”
Bills are not easily understood and she takes pride in listening to understand and then helping to resolve. She explains why and this helps the customer understand the complicated insurance system. She provides education to the customer about how to be patient and work with the system, thus, reducing the customer's stress.
Ashley shared, “I recently encountered an irritated customer. I heard and felt his frustration. I provided assistance to help him through his challenge.” She chuckled, now he stops by and offers his ear for me. Ashley said, “a day’s work of helping customers makes me smile."